Refund Policy

Last Updated: 30.07.2025

1. Overview

At Aigregator, we strive to provide excellent service for AI tool submissions and directory listings. This Refund Policy outlines the circumstances under which refunds may be requested and processed.

2. Refund Eligibility

2.1 AI Tool Submission Refunds

You may request a full refund within 7 days of payment if:

Your listing has not been published on our platform
The submission was rejected due to our error or technical issues
You can demonstrate that our service was not delivered as promised

Refunds will NOT be provided if:

Your listing has been published and is live on our platform
More than 7 days have passed since payment
Your submission was rejected due to policy violations or inaccurate information
You simply change your mind after successful publication

2.2 Technical Issues

If you experience technical problems that prevent you from completing your submission or accessing our services, we will work to resolve the issue or provide a full refund.

3. Refund Process

3.1 How to Request a Refund

Contact Us: Email admin@aigregator.com with your refund request
Include Information:
- Your email address used for the transaction
- Transaction ID or payment confirmation
- Reason for refund request
- Any supporting documentation
Response Time: We will respond to refund requests within 2 business days

3.2 Processing Timeline

Processing Time

• Approved Refunds: Processed within 7 business days
• Payment Method: Refunds are returned to the original payment method
• Processing Fees: Payment processing fees are non-refundable
• Notification: You will receive email confirmation when the refund is processed

Communication

• Initial response within 2 business days
• Status updates via email
• Confirmation when refund is processed
• Clear explanation for any denials

4. Refund Limitations

4.1 What Cannot Be Refunded

Published Listings: Once your AI tool is live and published on our directory
Promotional Services: Featured placement or promotional services that have been delivered
Third-Party Costs: External verification or validation services
Processing Fees: Payment processor transaction fees (typically 2.9% + $0.30)

4.2 Partial Refunds

In certain circumstances, we may offer partial refunds:

When some services have been delivered but others have not
For pro-rated refunds on subscription services (if applicable)
When technical issues affected part of the service delivery

5. Consumer Protection Rights

5.1 Your Rights

As a consumer, you have certain rights that cannot be waived:

Right to cancel within 7 days for services not yet delivered
Right to full refund for services not provided as described
Right to dispute charges through your payment provider
Right to seek resolution through consumer protection agencies

5.2 Our Commitment

We are committed to:

Fair and transparent refund practices
Prompt processing of valid refund requests
Clear communication throughout the refund process
Compliance with applicable consumer protection laws

6. Dispute Resolution

6.1 Before Requesting a Chargeback

Please contact us first before initiating a chargeback with your payment provider. Most issues can be resolved quickly through direct communication, and chargebacks often take much longer to resolve.

6.2 Chargeback Policy

Chargeback fees may be charged to your account if the chargeback is found to be invalid
We will provide documentation to payment processors for legitimate transactions
Accounts with multiple invalid chargebacks may be terminated

7. Special Circumstances

7.1 Service Changes

If we significantly change our service offering or pricing structure, existing customers may be eligible for refunds on a case-by-case basis.

7.2 Force Majeure

Refunds may be provided if we cannot deliver services due to circumstances beyond our control (natural disasters, technical failures, etc.).

7.3 Account Termination

If we terminate your account for reasons other than policy violations, you may be eligible for a pro-rated refund of unused services.

8. Contact Information

For refund requests or questions about this policy:

Email: admin@aigregator.com

Subject Line: "Refund Request - [Your Transaction ID]"

Response Time: Within 2 business days

We aim to resolve most refund requests quickly and fairly.

9. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our services constitutes acceptance of any changes.

For significant changes, we will notify users via:

Email notification to registered users
Prominent notice on our website
In-platform notification (where applicable)

10. Legal Compliance

Consumer Protection Compliance

This Refund Policy complies with applicable consumer protection laws and regulations. Your statutory rights as a consumer are not affected by this policy.

If you are located in a jurisdiction with specific consumer protection requirements, those requirements will apply in addition to this policy where they provide greater protection.